ERP Support
Epicor, NetSuite, SAP. We support the systems your production depends on.
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Industry expertise
You Know What an Hour of Downtime Costs. So Do We.
Think manages IT for 13 manufacturers across Florida. We keep your ERP running, your floor connected, and your data locked down.
What we already know
Manufacturing IT does not start from zero.
The software, risks, schedules, and operational pressure are different in every vertical. We build support around the way your team actually works.
Production Floor IT
Harsh environments, CNC machines, and legacy systems that still need to run.
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Cybersecurity
Full security stack protecting production data, financials, and customer records.
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Backup & Disaster Recovery
Hourly backups and fast recovery. A day of lost production isn't an option.
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We support your ERP because we understand your workflow.
We work with Epicor, NetSuite, and SAP across our manufacturing clients. These aren't systems you can troubleshoot by reading a knowledge base article. They touch everything: purchasing, inventory, scheduling, shipping, financials. When something breaks, it doesn't just slow down the office. It stops the floor.
We've been supporting ERP systems since we started the business. We understand how they connect to the rest of your environment, where they break, and what it takes to keep them available.
Admiral Furniture. American Panel. Ancorp. Tape South. JR Plastics. Triple Crown Trailers. FM Beef Products. These are companies that run production every day, and they trust us to keep the systems behind that production working.
Dust, heat, and machines that can't be patched.
Manufacturing environments are hard on technology. Dust, humidity, vibration, temperature swings. Hardware fails faster on a production floor than it does in an office.
Then there are the machines themselves. We've got clients still running Windows XP because upgrading the controller means paying Siemens a seven-figure bill to retool an entire production line. We've got Server 2003 in the field. You get stuck sometimes, and "just upgrade it" isn't an answer when the price tag requires a new manufacturing line to go with it.
A lot of MSPs will flag that as a liability in every report, every quarterly review, every conversation. They keep telling you to upgrade something you've already decided you can't upgrade. We get it. We understand the difference between a real security risk and a calculated business decision you've already made. Our job is to protect what we can't replace: network segmentation to isolate legacy machines, endpoint monitoring around systems you can't touch, and backup strategies that account for the fact that your most critical equipment is also your most vulnerable.
You already know the math. That's why response time matters.
Most businesses treat IT as a cost center. Manufacturers don't. You know what it costs to run your production line per hour, and you know exactly what you lose when it stops. That math changes the conversation about IT from "how much does this cost?" to "how fast can you fix it?"
Our average response time across all clients is under an hour. For emergencies, we drop everything. You define what counts as an emergency for your business. If your ERP going down means the floor stops, that's an emergency, and we treat it like one.
We don't just support office IT. We understand the floor.
A lot of MSPs will manage your email, your servers, and your workstations. That's table stakes. What they won't do is walk your production floor and understand how the network connects to machines that were installed before they were in business.
We do both. Office IT is the foundation: servers, workstations, M365, security, backup. But we also understand the production side. The CNC machines, the ERP integrations, the warehouse scanners, the floor terminals. We want the tour. And when you give us one, we'll know what we're looking at.
Client voice
What our clients say.
FAQ
Frequently asked questions.
Q·01 What ERP systems do you support?
Epicor, NetSuite, and SAP. We've been supporting ERP systems since we started the business. If you're running something else, we'll tell you honestly whether we can support it.
Q·02 How do you handle legacy equipment that can't be patched?
Network segmentation, endpoint monitoring, and backup strategies designed around systems you can't touch. We isolate what we can't update and protect the rest of the network from it.
Q·03 How fast do you respond to emergencies?
Our average response time is under an hour. You define what counts as an emergency. If your ERP going down means the floor stops, that's an emergency to us too.
Q·04 What does onboarding look like?
A leadership partner shows up on day one with your assigned consultant and engineers. We rotate every password, start backups immediately, and spend the first 90 days learning your business before making recommendations. No day-one shopping lists.
Q·05 Do you support production floor equipment?
We manage the network infrastructure that connects your floor equipment, protect legacy machines through segmentation and monitoring, and support the systems that tie production to your ERP. We don't service CNC hardware directly, but we manage everything around it.
Next move
Your Floor Can't Wait. Neither Should Your IT.
Tell us what you're running and we'll tell you honestly whether we can help.