No explaining things twice
Your service desk team already knows your environment, your users, and your quirks. No ticket roulette. No starting from scratch every time you call.
Managed IT
Your Last IT Provider Didn't Fix Problems. They Hid Them.
We manage IT for more than 50 companies across Florida. Our ticket queue sits around 90 open items across 2,500 endpoints. Most providers that size carry over 1,000. The difference is we actually fix things.
You Already Know Something's Wrong
You call your IT company. You explain the problem. They fix the symptom and close the ticket. Two weeks later, the same thing happens. You call again. A different tech picks up. You explain the problem from scratch because nobody read the notes. Maybe nobody wrote notes.
This is how most managed IT works. Reactive. Repetitive. Nobody is planning ahead, nobody is looking at the bigger picture, and nobody can tell you what your technology should look like 12 months from now.
The worst part? You can't tell if your IT provider is actually doing their job. They know more about technology than you do. That's the whole reason you hired them. So when they say everything is fine, you believe them.
Until someone new walks in and finds the dumpster fire they left behind.
What Changes When You Work With Us
Root-cause fixes, not band-aids
We don't close tickets by restarting the server. We figure out why it crashed and make sure it doesn't happen again. That's why our queue stays at 90, not 1,000.
Three-year budget and roadmap
By your 90-day mark, you'll have a technology plan that maps to your business goals, with hardware lifecycles, warranty expirations, and budget forecasts built in.
You define the priorities
If printing is mission-critical to your business, it's mission-critical to us. Your SLAs reflect how your business actually works, not a one-size-fits-all matrix.
Senior engineers only
We don't staff with junior techs learning on your dime. Our engineers have the experience to diagnose and resolve most issues without escalation.
Under an hour to respond
Average response time across all clients. Our contractual SLA is 4 hours for medium priority and next business day for low. For emergencies, we drop everything.
We Show Up Like the SWAT Team
We coordinate the handoff
We work with your outgoing provider to gather documentation, passwords, and schedule the cutoff. We've done this enough times to know what to ask for and what they'll try to skip.
Go-live day: boots on the ground
A partner from our leadership team, your assigned consultant, a senior project engineer, and additional staff if your environment is large. We're on site, walking the floor, catching every endpoint.
Security first
Every administrator password gets changed. Every edge-facing credential gets rotated. Backups start on day one so we can run the first Datto BCDR reboot overnight and begin protection immediately.
Lunch and learn with your team
We feed your staff and walk them through how we work. How to open tickets, what our SLAs are, what to expect in the first 30 and 90 days. We ask them to tell us how we're doing. That feedback matters.
30 days: systems deployed
Every agent deployed, every system documented. We start building the gap analysis: how things are vs. how they should be.
90 days: your first Technical Business Review
We present your three-year technology roadmap, a gap analysis rated red/yellow/green, and prioritized recommendations for the next 90 days, 12 months, and beyond.
What Our Managed IT Clients Say
We Can't Make Good Recommendations for a Business We Don't Understand
Most IT companies show up on day one with a list of things you need to buy. We don't.
Until we understand how your business makes money and what separates you from your competitors, any recommendation is just guessing.
That's why the first 90 days focus on learning your business, not selling you products. Our tools are consistent across clients. How we deploy them, what we prioritize, and what your three-year roadmap looks like? That's built around you.
When we sit down for that first Technical Business Review, the recommendations make sense because they're tied to your business goals. Not a checklist.
Two Models. Pick the One That Fits.
Fully Managed
We're your IT department. Network, security, service desk, planning. You don't think about IT. You call us.
Best fit: Businesses without internal IT staff.
Coverage: Complete coverage from service desk to three-year roadmap.
Endpoint share: About 60% of our endpoints run this way.
Co-Managed
You have IT people. They need backup. We fill the gaps they can't cover.
Best fit: Companies with a director of IT or a full department that needs broader skills.
Common handoffs: Security stack, SOC monitoring, backup and DR, and infrastructure.
Endpoint share: About 40% of our endpoints run this way.
When Was the Last Time Someone Checked Your IT Provider's Work?
You wouldn't let your accounting department go years without a financial audit. Your IT environment deserves the same scrutiny.
We recently took over for a company whose Director of IT had just left. Everyone thought things were running fine. What we found: systems that hadn't been updated in years, machines still running end-of-life operating systems, and a penetration testing report from 18 months earlier with zero recommendations implemented. Everything was exactly as broken as the day it was first reported.
The Director of IT knew more about technology than anyone else in the building. That's how it stayed hidden.
Regular IT audits verify that whoever manages your technology, whether it's an internal team or an outside provider like us, is actually doing what they say they're doing.
Related Services
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Learn more →Microsoft 365
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Learn more →Backup & Disaster Recovery
Hourly server backups and 15-minute virtualization recovery. Your last line of defense when everything else fails.
Learn more →Frequently Asked Questions
Q·01 What's the difference between fully managed and co-managed?
Fully managed: we're your IT department. Co-managed: you have IT people and we fill the gaps. Security, backup, infrastructure, and SOC monitoring are the most common handoffs. About 40% of our endpoints are co-managed.
Q·02 How fast do you respond?
Average response time across all clients is under an hour. Our contractual SLAs are 4 hours for medium-priority and next business day for low. For emergencies, we drop everything. You define what counts as an emergency for your business.
Q·03 What happens during the transition from our current provider?
We coordinate the handoff. We gather documentation, passwords, and access from your outgoing provider and schedule a clean cutoff. On go-live day, we show up on site with a full team to deploy our tools, rotate credentials, start backups, and train your staff.
Q·04 How long before things are fully up and running?
Systems are deployed within 30 days. By 90 days, you'll have a complete gap analysis and a three-year technology roadmap presented in your first Technical Business Review.
Q·05 Do you lock us into long contracts?
Yes — we ask for three years. The service gets better the longer we work together — fewer fires, more proactive work, a team that knows your environment cold. But we also know you can't evaluate a relationship from a proposal deck. Think of the first six months as a prenup. Either side can walk away — the only cost is the onboarding investment we subsidized upfront. After that, we're partners. But first, we move in, learn your business, and prove we're worth the commitment.
Q·06 Can we see what you're doing in our environment?
Co-managed clients get access to the same consoles we use. Fully managed clients get regular VCIO reports. No black boxes.
Next move
Tired of Explaining the Same Problem Twice?
Tell us what's not working. We'll tell you what we'd do differently.