With a quick Google search, numerous VoIP distributors instantly appear. The problem is knowing whether they will meet your business’s needs. To attract consumers, these professionals throw around superlatives such as ‘the best’ or ‘world-class’ — but that doesn’t always mean they are. Before committing to a distributor, here are some things you should take into consideration:
Highly-trained technical support
A good VoIP distributor will provide technical support both before and after the sale. But a great VoIP distributor will offer highly skilled, well-trained, and certified support. Make sure your distributor’s IT team has been trained on the latest advances in VoIP technology and has obtained the appropriate certifications.
Our team stays up to date on the latest 3CX updates, we are 3CX Advanced Certified Engineers and have the following certificates CCNA Routing and Switching, CCNA Security, VMWare 5.5 VCA and WatchGuard Firewall Essentials.
Provisioning capabilities
Provisioning means providing service to the user. This includes the hardware, wiring, transmitting the voice and data, and especially the final configuration. It can also refer to configuring the hardware and software in order to provide service. In other words, when a device is provisioned, it works.
At Think we make sure that we customize your phone system so it works the way your company needs it to!
Training programs
Before committing to any VoIP distributor, be sure to check their educational resources. Check whether your VoIP distributor will create custom training materials for you and your customers.
We will continue to train until every employee understands the system. Additionally, we create personalized training material our customer’s employees.
We make sure that we provide a great phone system but that we also provide all the correct tools for our clients to use so they are successful! Call us today to see how we can create a phone system that is perfect for your company!
Published with permission from TechAdvisory.org. Source.