Enhance customer service through video chat
Online video chat turns stiff customer service interactions into a more personal experience. Seeing the person you’re talking to makes for a more substantial conversation. With that in mind, businesses ought to integrate such a function if they want to make significant changes to the way they handle customer inquiries. Despite the obvious advantage, few […]
Is WebRTC a worthwhile addition for you?
The VoIP industry is becoming increasingly hard to define. More and more are voice communications being made over internet connections, and sometimes you may not even realize you’re doing it. WebRTC is a newcomer to the internet-based telephony field. Read on to decide whether it’s for you. What is WebRTC? At its most basic, WebRTC […]
Do VoIP-enabled offices even need handsets?
Moving unified communications to the cloud
How to protect against VoIP call hacking
How Skype plans to revamp their mobile app
Apple CallKit: what it can and cannot do
Skype Insider Program from Microsoft
The pros and cons of Unified Communications
Denial of service attacks on VoIP systems
